Hidden PT Co.

Support

Last updated 5 October 2026

Need a hand with the Hidden PT Co. app? Email us and a real person will reply, usually within one working day.

For clients

Signing in. Enter the email address your trainer used to invite you. We email you a one-time code; type it into the app. No password needed. If the code doesn't arrive, check your junk folder, then ask your trainer to confirm the email they have for you.
Your programme, targets or coach notes look wrong. Your trainer writes these, so ask them first. Changes they make show in the app within a few minutes.
Something didn't save. Close and reopen the app once you have signal. If it still looks wrong, email us and tell us what you logged and when.
Deleting your account. In the app, open Settings (the gear icon on Today) and choose Delete account. This removes your account and everything you logged from our systems. Your trainer keeps the programme workbook they made for you; ask them if you want that removed too.

Questions about your workspace, adding clients or your subscription: email support@hiddenptco.com.